Nonviolent Communication and Conflict Management

The conflict I want to describe is a personal one. First, I think I need to state a little of the background leading up to the conflict. I have recently accepted a new government job and have moved to Japan. I am a Civilian employee and my move has been everything but smooth. Usually I am a very calm person since I do not like conflict. However, because this move has been rather stressful, I have snap at people more often out of frustration. Therefore, this weeks assignment came at a good time. The problem I am currently struggling with is that my household goods who should already have arrived are missing. No-one can give me an answer to were or when my furniture will arrives. When I get someone on the phone, I want to yell at the person. Then, I remembered the 3 Rs we discussed this week. I realized that yelling and interrupting the other person on the phone is most likely not going to help my case. I tried to stay calm and listen to the other and ask questions rather than get agitated. In the end, the conversation went rather pleasant and the person was able to contact the shipping company. I am still unsure were exactly my household goods are but I felt a lot more relaxed than before. I think this week has shown me that it is possible to resolve conflicts in a civilized manner. It helps everyone to stay calm and relaxed which in the end leads to people trying to help each other rather than work against each other.